Promoting a Positive Company Culture is a wholistic approach effecting customers, employees and ourselves, integrated throughout and exemplified in everything we do.
The building blocks for a positive and successful company culture begin with a foundation of ‘Fricks Codes’ integrated day-in and day-out that are reflective of our Values. Our Values of Excellence, Integrity, Service, Respect and Accountability are a platform upon which our Purpose is derived. Ultimately our Promise is the apex, the pinnicle, of everything coming together for the benefit of our customers, employees and ourselves.
We believe having a defined Company Culture gives us a direction and an advantage and helps guide the course for everything we do now and long into the future.
To be the industry standard for excellence, integrity, service, respect and accountability.
Providing clients with a reliable and superior quality of design and construction by consistently improving our processes, products and service, while giving our team a positive and safe environment.
Five Values that serve to guide our daily actions toward others and ourselves.
Provide your very best to others
Demand the best in yourself
Deliver on your Commitments
Represent Fricks with pride of workmanship
Create a positive experience that others will recognize and appreciate
Respond with "Competitive Urgency"
Treat others with dignity, honesty and respect
Value others and help them succeed
Take ownership of your actions and decisions
You are an ambassador for Fricks
From the beginning, we’ve wanted The Fricks Company to be the best. The best in how we treat our customers, the best in how we work with each other, and the best in the results we achieve. These differences are captured in the 28 "Fricks Codes" that are the foundation for our unique culture. These codes serve as a daily manifestation of our Values, which in turn enable us to deliver on our Purpose, and ultimately our Promise.
Teamwork makes the job easier. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other to succeed.
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for we’re all part of the Fricks Company family.
Know your audience. Write and speak in a way that is respectful and can be understood. Use the simplest possible explanations. Every interaction you have, whether in person, by phone, email, or text creates an impression. Make sure it’s a good one. Slow down and answer all the questions asked.
Have a passion for excellence and take pride in the quality of everything you touch and everything you do, from slabs to wall curbs to paving. Good is not good enough. Always ask yourself, “Would I put my name on it?”
Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done.
Recognizing people doing things right is more effective than pointing out when they do things wrong.
Do what you say you’re going to do, regardless of how it affects your day. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early.
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree.
Speak honestly in a way that helps to make progress. Say what you mean, ask questions, share ideas, and raise issues that may cause conflict when it’s necessary for team success.
Get to know your customers and coworkers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to work through difficult issues and challenging times.
We’re all responsible for, and benefit from, the FRICKS image and reputation. Consider how your actions affect our reputation. Be a proud representative of FRICKS.
Information is critical to our business, it is important that you look to share it. Document everything you do and everything you know so that others can have access to the information necessary for current and future success.
Be organized and plan your work for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan. Know the priorities.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it better.
You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. Give people the benefit of the doubt. Spread optimism and positive energy.
Our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals. Hold yourself and others accountable for achieving results.
Your personal appearance makes a strong statement about the pride you take in your performance. Take responsibility to see that all jobsites and work areas are clean and neat. The appearance of our equipment, vehicles and jobsites makes a strong statement about the quality of our work
Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm.
Be willing to do whatever it takes to get the job done. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the ordinary from the extraordinary.
When delivering difficult or complex messages, or in emotionally charged situations, speak “live” versus hiding behind e-mail, text or voicemail. Where appropriate, follow-up in writing to confirm your understanding.
Work with a sense of urgency to get the job done. Set completion goals for everything you do and for the crew members.
Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become the expert. Be a mentor and look to learn and share best practices.
Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo. Find ways to get things done better, faster, and more efficiently.
Rather than pointing fingers or dwelling on problems, find ways to correct the issue. Solve the problem. Identify lessons learned and use those lessons to improve yourself, FRICKS and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, and make it right.
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it.”
Treat every customer, inside customer, coworker, and everyone in-between with consideration and appreciation, regardless of their background or job title. Everyone is worthy of our respect.